Welcome to the Updated Primer for 2017

As a water or wastewater utility manager, are these challenges familiar to you?

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  Rising costs

• Aging infrastructure
• Increasingly stringent regulatory requirements
• Population growth
• A rapidly changing workforce

If so, the 10 Ten Attributes of Effectively Managed Water Sector Utilities and the information in this updated Primer can help you respond to both current and future challenges of the 21st Century. Included in the Primer are five steps to help you begin implementing the Attributes.