Effective Utility Management (EUM), based on the Attributes of Effectively Managed Utilities, developed by utilities for utilities, is the most widely used water utility management framework in the country. First issued in 2008, and endorsed by EPA and other water associations, a modernized version of the Effective Utility Management (EUM) Primer has just been released by the EPA Office of Wastewater Management and
Collaborating Organizations.
https://www.watereum.org/wp-content/uploads/2025/01/FINAL-2024-EUM-PRIMER.pdf