Example
Keys to Management Success: Strategic Business Planning
Strategic business planning is an important tool for achieving balance and cohesion across the Attributes. A strategic plan provides a framework for decision making by:
- Assessing current conditions, strengths, and weaknesses
- Assessing underlying causes and effects
- Establishing vision, objectives, and strategies
- Establishing specific implementation steps that will move a utility from its current level of performance to achieving its vision
Preparation of a strategic business plan involves taking a long-term view of utility goals and operations and establishing a clear vision and mission. When developed, the strategic business plan will drive and guide utility objectives, measurement efforts, investments, and operations. A strategic plan can help explain the utility’s conditions, goals, and plans to staff and stakeholders, stimulate change, and increase engagement in improvement efforts. After developing a strategic business plan, it is important that the utility integrates tracking of progress through measurement into its management framework.
Additional resources on strategic business planning can be found in the EUM Resource Toolbox.
