Keys to Management Success: Leadership
Leadership is critical to effective utility management, particularly in the context of driving and inspiring change within an organization.
“Leadership” refers both to individuals who can be effective champions for improvement, and to teams that provide resilient, day-to-day management continuity and direction.
Effective leadership ensures that the utility’s direction is understood, embraced, and followed on an ongoing basis throughout the management cycle. Leadership has an important responsibility to communicate with the utility’s stakeholders and customers. It further reflects a commitment to organizational excellence, leading by example to establish and reinforce an organizational culture that embraces positive change and strives for continual improvement.
Additional resources on leadership can be found in the EUM Resource Toolbox.
