The Resource ToolBox  --  The Ten Attributes of Effective Utility Management

The Ten Attributes of Effectively Managed Water Sector Utilities provide a useful and concise reference point for utility managers seeking to improve organization-wide performance.  The Attributes describe desired outcomes that are applicable to all water and wastewater utilities. They comprise a comprehensive framework related to operations, infrastructure, customer satisfaction, community welfare, natural resource stewardship, and financial performance.

The Attributes are not presented in a particular order, but rather can be viewed as a set of opportunities for improving utility management and operations.  Water and wastewater utilities can use the Attributes to select priorities for improvement, based on each organization's strategic objectives and the needs of the community it serves.  More information on the Attributes is available in the Effective Utility Management Primer.

Click on an attribute to see the related resources and measures.